After-Sales Policy
After-Sales Policy
your satisfaction is our top priority. We provide reliable after-sales service to ensure peace of mind when shopping.
💰 Pricing
Factory Direct: Enjoy wholesale pricing even if you're only purchasing one watch.
🛠 Warranty
Movement Warranty: Up to 3-5 years (depending on the model).
Lifetime Repair Service: We provide ongoing repair support to ensure your watch remains in perfect condition.
Global Replacement Parts: Need a watch strap, clasp, or movement part? We can ship genuine replacement parts worldwide at any time.
🔄 Returns and Exchanges
30-Day Return and Exchange Policy: You can return or exchange your order within 30 days of receiving it.
Refunds: We will process refunds within 5-7 business days of receiving and inspecting the return.
Return Shipping: If you purchased shipping insurance, we will cover the return shipping costs. If you did not purchase shipping insurance, you will be responsible for the shipping costs. Return shipping is typically $20-30.
🚚 Delivery Guarantee
Fast and Secure Shipping: All orders are shipped from Hong Kong via FedEx and include insurance.
FedEx (Priority Shipping) - Our primary logistics partner, most orders arrive within 7-15 business days.
Alternative Courier - In some cases, depending on the destination and customs clearance, we may use DHL, 4PX (4PX Express), or other reliable international couriers to ensure safe and fast delivery.
3-7 Day Global Shipping: Most countries receive orders within a week.
Tracking Support: Every order comes with a FedEx tracking number.
🤝 Worry-Free Shopping
24/7 Customer Service: Our team is always available to assist you via email and WhatsApp.
Order Protection: If your order is lost, held by customs, or arrives damaged, we will resend your watch free of charge.